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First rules of business – Know your market

Posted: 11th May 2015

It may seem obvious to say that every business, however small, should take time to identify its marketplace, its customer types and what benefits these customers are looking for. However,…

Finding New Customers

Posted: 11th May 2015

Finding customers is of interest to us all – new businesses as well as established ones – we all need customers to survive and to flourish. The key to success…

Do you know how important customer satisfaction is?

Posted: 11th May 2015

In our experience everyone says yes to this question, but what they actually mean is “I know that customer satisfaction is important!” This is just how important it is. 79%…

10 Top Tips Can’t Get No Satisfaction?

Posted: 11th May 2015

Businesses are desperate to show that they care about their customers. How often do you read or hear that they are ‘committed to achieving the highest levels of customer satisfaction’?…

Why customer service is everything

Posted: 2nd October 2014

It’s the Little Things… Why Good Customer Service is Everything Rachel Robb www.dstorm-marketing.com In August I went on holiday with my family to Florida, and I have to say, I…

Marketing Tips from WiRE Member Rachel Robb

Posted: 8th May 2014

Treat them Right Treat your customers right – and you will keep them coming through the door. In addition to delivering a fantastic product or service to your customers, it is…